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#eff6ff;--color-info-500: #3b82f6;--color-info-600: #2563eb;--color-info-700: #1d4ed8;--radius-sm: .25rem;--radius-md: .5rem;--radius-lg: .75rem;--radius-xl: 1rem;--radius-2xl: 1.5rem;--radius-full: 9999px;--shadow-sm: 0 1px 2px 0 rgba(21, 25, 31, .05);--shadow-md: 0 2px 6px -1px rgba(21, 25, 31, .08), 0 1px 2px -1px rgba(21, 25, 31, .05);--shadow-lg: 0 8px 20px -4px rgba(21, 25, 31, .1), 0 2px 6px -2px rgba(21, 25, 31, .05);--shadow-xl: 0 16px 32px -8px rgba(21, 25, 31, .14), 0 4px 10px -4px rgba(21, 25, 31, .06);--shadow-2xl: 0 24px 48px -12px rgba(21, 25, 31, .22);--transition-fast: .15s ease-in-out;--transition-base: .2s ease-in-out;--transition-slow: .3s ease-in-out;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal-backdrop: 1040;--z-modal: 1050;--z-popover: 1060;--z-tooltip: 1070;--surface-primary: #ffffff;--surface-secondary: var(--color-neutral-50);--surface-tertiary: var(--color-neutral-100);--surface-elevated: #ffffff;--surface-overlay: rgba(15, 18, 22, 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#bac3ce;--color-neutral-800: #d7dde4;--color-neutral-900: #e8ecf1;--color-primary-50: #131a24;--color-primary-100: #172131;--color-primary-200: #1d2a3d;--color-primary-300: #2a3b55;--color-primary-400: #4f6b93;--color-primary-500: #7a9cca;--color-primary-600: #8db1e3;--color-primary-700: #a9c3e8;--color-primary-800: #c6d8f1;--color-primary-900: #e3ecf8;--assistant-reply-bg: #161d28;--assistant-reply-border: #4f6b93;--assistant-link: #7cc0ff;--assistant-strong: #f3f6fb;--assistant-note-bg: #2b2412;--assistant-note-border: #c58a1c;--assistant-suggest-bg: #1c2a40;--assistant-suggest-border: #4f6b93;--color-success-50: #0d2818;--color-success-500: #34d399;--color-success-600: #6ee7b7;--color-success-700: #a7f3d0;--color-warning-50: #2d1f04;--color-warning-500: #fbbf24;--color-warning-600: #fcd34d;--color-warning-700: #fde68a;--color-error-50: #2d0f0f;--color-error-500: #f87171;--color-error-600: #fca5a5;--color-error-700: #fecaca;--color-info-50: #0f1d3d;--color-info-500: #60a5fa;--color-info-600: #93bbfd;--color-info-700: #bfdbfe;--surface-primary: #14181e;--surface-secondary: #0f1216;--surface-tertiary: #1c222a;--surface-elevated: #1c222a;--surface-overlay: rgba(0, 0, 0, .7);--surface-user-message: #1d242d;--text-primary: #e8ecf1;--text-secondary: #bac3ce;--text-tertiary: #a0aab6;--text-muted: #86909c;--text-disabled: #4f5864;--text-inverse: #0f1216;--text-on-primary: #0f1216;--border-default: #252c35;--border-subtle: #1c222a;--border-strong: #353e4a;--interactive-hover: #1c222a;--interactive-active: #252c35;--shadow-color: 0, 0, 0;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .2);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .3), 0 2px 4px -1px rgba(0, 0, 0, .2);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .3), 0 4px 6px -2px rgba(0, 0, 0, .2);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .3), 0 10px 10px -5px rgba(0, 0, 0, .2);--shadow-2xl: 0 25px 50px -12px rgba(0, 0, 0, .5);--scrollbar-thumb: #353e4a;--scrollbar-track: #0f1216}.text-display{font-size:var(--font-size-display);line-height:var(--line-height-tight)}.text-h1{font-size:var(--font-size-h1);line-height:var(--line-height-tight)}.text-h2{font-size:var(--font-size-h2);line-height:var(--line-height-tight)}.text-h3{font-size:var(--font-size-h3);line-height:var(--line-height-normal)}.text-h4{font-size:var(--font-size-h4);line-height:var(--line-height-normal)}.text-body-lg{font-size:var(--font-size-body-lg);line-height:var(--line-height-relaxed)}.text-body{font-size:var(--font-size-body);line-height:var(--line-height-relaxed)}.text-small{font-size:var(--font-size-small);line-height:var(--line-height-normal)}.text-caption{font-size:var(--font-size-caption);line-height:var(--line-height-normal)}.font-regular{font-weight:var(--font-weight-regular)}.font-medium{font-weight:var(--font-weight-medium)}.font-semibold{font-weight:var(--font-weight-semibold)}.font-bold{font-weight:var(--font-weight-bold)}.p-xs{padding:var(--space-xs)}.p-sm{padding:var(--space-sm)}.p-md{padding:var(--space-md)}.p-lg{padding:var(--space-lg)}.p-xl{padding:var(--space-xl)}.m-xs{margin:var(--space-xs)}.m-sm{margin:var(--space-sm)}.m-md{margin:var(--space-md)}.m-lg{margin:var(--space-lg)}.m-xl{margin:var(--space-xl)}.text-primary{color:var(--color-primary-600)}.text-neutral{color:var(--color-neutral-700)}.text-muted{color:var(--color-neutral-500)}.text-success{color:var(--color-success-600)}.text-warning{color:var(--color-warning-600)}.text-error{color:var(--color-error-600)}.bg-primary{background-color:var(--color-primary-500)}.bg-neutral{background-color:var(--color-neutral-100)}.bg-success{background-color:var(--color-success-500)}.bg-warning{background-color:var(--color-warning-500)}.bg-error{background-color:var(--color-error-500)}.rounded-sm{border-radius:var(--radius-sm)}.rounded-md{border-radius:var(--radius-md)}.rounded-lg{border-radius:var(--radius-lg)}.rounded-xl{border-radius:var(--radius-xl)}.rounded-2xl{border-radius:var(--radius-2xl)}.rounded-full{border-radius:var(--radius-full)}.shadow-sm{box-shadow:var(--shadow-sm)}.shadow-md{box-shadow:var(--shadow-md)}.shadow-lg{box-shadow:var(--shadow-lg)}.shadow-xl{box-shadow:var(--shadow-xl)}.shadow-2xl{box-shadow:var(--shadow-2xl)}.transition-fast{transition:all var(--transition-fast)}.transition-base{transition:all var(--transition-base)}.transition-slow{transition:all var(--transition-slow)}*{margin:0;padding:0;box-sizing:border-box}html{font-size:16px}body{font-family:var(--font-family-base);font-size:var(--font-size-body);line-height:var(--line-height-relaxed);color:var(--text-primary);background-color:var(--surface-secondary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}code{font-family:var(--font-family-mono)}h1,h2,h3,h4,h5,h6{font-weight:var(--font-weight-semibold);line-height:var(--line-height-tight);color:var(--text-primary)}h1,h2{font-family:var(--font-family-heading);text-wrap:balance}h1{font-size:var(--font-size-h1)}h2{font-size:var(--font-size-h2)}h3{font-size:var(--font-size-h3)}h4{font-size:var(--font-size-h4)}a{color:var(--color-primary-600);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--color-primary-700)}button{font-family:var(--font-family-base);cursor:pointer;border:none;transition:all var(--transition-base)}button:disabled{cursor:not-allowed;opacity:.6}*:focus-visible{outline:2px solid var(--color-primary-500);outline-offset:2px}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}[data-theme=dark] *{scrollbar-width:thin;scrollbar-color:var(--scrollbar-thumb) transparent}[data-theme=dark] *::-webkit-scrollbar{width:6px;height:6px}[data-theme=dark] *::-webkit-scrollbar-track{background:transparent}[data-theme=dark] *::-webkit-scrollbar-thumb{background:var(--scrollbar-thumb);border-radius:3px}[data-theme=dark] *::-webkit-scrollbar-thumb:hover{background:var(--border-strong)}@media (pointer: coarse){input:not([type=checkbox]):not([type=radio]):not([type=range]),textarea,select{font-size:16px!important}}.cookie-banner-overlay{position:fixed;inset:0;background:var(--surface-overlay);backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);display:flex;align-items:flex-end;justify-content:center;z-index:10000;animation:fadeIn .3s ease}.cookie-banner{background:var(--surface-elevated);border-radius:16px 16px 0 0;box-shadow:0 -4px 24px #00000026;max-width:800px;width:100%;max-height:90vh;overflow-y:auto;animation:slideUp .4s cubic-bezier(.16,1,.3,1)}@keyframes slideUp{0%{transform:translateY(100%)}to{transform:translateY(0)}}.cookie-banner-header{padding:24px 28px 16px;border-bottom:2px solid var(--border-subtle)}.cookie-banner-header h2{margin:0;font-size:1.5rem;font-weight:700;color:var(--text-primary);display:flex;align-items:center;gap:10px}.cookie-banner-content{padding:24px 28px;color:var(--text-tertiary);line-height:1.7}.cookie-banner-content p{margin:0 0 16px;font-size:.95rem}.cookie-info{background:var(--surface-secondary);border-left:4px solid var(--color-primary-600);padding:16px;border-radius:8px;margin:16px 0}.cookie-info strong{display:block;margin-bottom:8px;color:var(--text-primary);font-size:.95rem}.cookie-info ul{margin:8px 0 0;padding-left:20px}.cookie-info li{margin:6px 0;font-size:.9rem}.cookie-note{font-size:.85rem!important;color:#64748b!important;margin-top:16px!important}.cookie-link{color:var(--color-primary-600);text-decoration:underline;font-weight:500}.cookie-link:hover{color:var(--color-primary-700)}.cookie-banner-actions{padding:20px 28px 28px;display:flex;gap:12px;justify-content:flex-end;border-top:1px solid var(--border-subtle)}.cookie-btn{padding:12px 24px;border-radius:8px;font-size:.95rem;font-weight:600;cursor:pointer;transition:all .2s ease;border:2px solid transparent;white-space:nowrap}.cookie-btn-reject{background:var(--surface-tertiary);color:var(--text-muted);border-color:var(--border-default)}.cookie-btn-reject:hover{background:var(--interactive-active);color:var(--text-tertiary);border-color:var(--border-strong)}.cookie-btn-customize{background:var(--surface-primary);color:var(--color-primary-600);border-color:var(--color-primary-600)}.cookie-btn-customize:hover{background:var(--color-primary-50);border-color:var(--color-primary-700);color:var(--color-primary-700)}.cookie-btn-accept{background:var(--color-primary-600);color:var(--text-on-primary);border-color:var(--color-primary-600);box-shadow:0 2px 8px #0284c74d}.cookie-btn-accept:hover{transform:translateY(-1px);box-shadow:0 4px 12px #0284c766}.cookie-btn-back{background:#f8fafc;color:#475569;border-color:#e2e8f0}.cookie-btn-back:hover{background:#f1f5f9;color:#1e293b}.cookie-preference{background:var(--surface-secondary);border:2px solid 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#0003}.cookie-toggle input:checked+.cookie-toggle-slider{background-color:var(--color-primary-600)}.cookie-toggle input:checked+.cookie-toggle-slider:before{transform:translate(24px)}@media (max-width: 768px){.cookie-banner{border-radius:12px 12px 0 0;max-height:95vh}.cookie-banner-header{padding:20px 20px 14px}.cookie-banner-header h2{font-size:1.25rem}.cookie-banner-content{padding:20px}.cookie-banner-actions{padding:16px 20px 24px;flex-direction:column}.cookie-btn{width:100%;padding:14px 20px}.cookie-preference{padding:16px}}@media (max-width: 480px){.cookie-banner-header h2{font-size:1.1rem}.cookie-banner-content{font-size:.9rem}.cookie-info{padding:12px}.cookie-btn{font-size:.9rem}}.legal-modal-overlay{position:fixed;inset:0;background:var(--surface-overlay);backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:10001;padding:16px;animation:legalFadeIn .3s ease}@keyframes legalFadeIn{0%{opacity:0}to{opacity:1}}.legal-modal{background:var(--surface-elevated);border-radius:16px;box-shadow:0 8px 32px #0003;max-width:640px;width:100%;max-height:90vh;overflow-y:auto;animation:legalPopIn .3s cubic-bezier(.16,1,.3,1)}@keyframes legalPopIn{0%{transform:scale(.96);opacity:0}to{transform:scale(1);opacity:1}}.legal-modal-header{padding:24px 28px 16px;border-bottom:2px solid var(--border-subtle)}.legal-modal-header h2{margin:0;font-size:1.35rem;font-weight:700;color:var(--text-primary)}.legal-modal-content{padding:20px 28px;color:var(--text-tertiary);line-height:1.6}.legal-modal-content>p{margin:0 0 18px;font-size:.95rem}.legal-checkbox-row{display:flex;align-items:flex-start;gap:12px;background:var(--surface-secondary);border-radius:10px;padding:14px 16px;margin-bottom:12px;cursor:pointer;font-size:.9rem;color:var(--text-primary)}.legal-checkbox-row input[type=checkbox]{margin-top:3px;width:18px;height:18px;flex-shrink:0;accent-color:var(--color-primary-600);cursor:pointer}.legal-link{color:var(--color-primary-600);text-decoration:underline;font-weight:600}.legal-link:hover{opacity:.85}.legal-modal-error{color:#b91c1c;font-size:.9rem;margin:4px 0 0}.legal-modal-actions{padding:16px 28px 24px;display:flex;justify-content:flex-end;border-top:1px solid var(--border-subtle)}.legal-btn{padding:12px 28px;border-radius:8px;font-size:.95rem;font-weight:600;cursor:pointer;transition:all .2s ease;border:2px solid transparent;white-space:nowrap}.legal-btn-accept{background:linear-gradient(135deg,#0284c7,#0369a1);color:#fff;border-color:#0284c7;box-shadow:0 2px 8px #0284c74d}.legal-btn-accept:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #0284c766}.legal-btn-accept:disabled{opacity:.5;cursor:not-allowed;box-shadow:none;transform:none}@media (max-width: 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.file-info{flex:1;min-width:0}.existing-file-item .file-name{font-weight:var(--font-weight-semibold);color:var(--text-primary);font-size:.75rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.existing-file-item .file-meta{font-size:.6875rem;color:var(--text-muted);margin-top:2px}.attach-btn{display:flex;align-items:center;gap:4px;padding:5px 10px;background:var(--color-primary-600);color:var(--text-on-primary);border:none;border-radius:var(--radius-sm);cursor:pointer;font-size:.6875rem;font-weight:var(--font-weight-semibold);transition:background .15s ease;white-space:nowrap;flex-shrink:0}.attach-btn:hover{background:var(--color-primary-700)}@media (max-width: 768px){.file-chip{max-width:160px}.existing-files-panel{width:260px;max-height:200px}}.analysis-pill{position:relative;display:inline-flex}.analysis-pill-trigger{display:flex;align-items:center;gap:4px;height:30px;padding:0 10px;border-radius:15px;border:1px solid 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0);white-space:nowrap}.assistenza-tickets{padding:var(--space-md)}.assistenza-ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-sm)}.assistenza-ticket-row{width:100%;min-height:44px;display:flex;flex-direction:column;gap:var(--space-xs);padding:var(--space-sm) var(--space-md);border:1px solid var(--border-default);border-radius:var(--radius-lg);background:var(--surface-primary);color:inherit;font:inherit;text-align:left;cursor:pointer;transition:background var(--transition-fast)}.assistenza-ticket-row:hover{background:var(--interactive-hover)}.assistenza-ticket-title{font-weight:var(--font-weight-semibold)}.assistenza-meta{color:var(--text-tertiary);font-size:var(--font-size-small)}.assistenza-stato{font-weight:var(--font-weight-semibold)}.assistenza-back{min-height:44px;border:none;background:transparent;color:var(--color-primary-600);font:inherit;cursor:pointer;padding:0}.assistenza-conversazione{display:flex;flex-direction:column;align-items:flex-start;gap:var(--space-xs);padding:var(--space-sm) var(--space-md);border:1px solid currentColor;border-radius:var(--radius-md)}.assistenza-conferma{display:flex;flex-direction:column;align-items:flex-start;gap:var(--space-xs)}.assistenza-danger{min-height:44px;padding:0 var(--space-md);border:none;border-radius:var(--radius-md);background:#b42318;color:#fff;font:inherit;cursor:pointer}.assistenza-danger:disabled{opacity:.6;cursor:default}.assistenza-descrizione{white-space:pre-wrap}.assistenza-eventi{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-sm)}.assistenza-eventi time{color:var(--text-tertiary);font-size:var(--font-size-small)}.assistenza-eventi p{margin:var(--space-xs) 0 0;white-space:pre-wrap}@media (max-width: 768px){.assistenza-overlay{padding:0}.assistenza-panel{max-width:none;height:100%;border:none;border-radius:0}}.section-preview-modal-overlay{position:fixed;inset:0;background:#000000b3;display:flex;align-items:center;justify-content:center;z-index:10000;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:fadeIn .2s ease-out}.section-preview-modal-content{background:var(--surface-primary);border-radius:12px;width:90%;max-width:900px;max-height:85vh;display:flex;flex-direction:column;box-shadow:var(--shadow-2xl);animation:slideUp .3s ease-out;border:1px solid var(--border-default)}.section-preview-modal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem;border-bottom:1px solid var(--border-default);background:var(--surface-tertiary);color:var(--text-primary);border-radius:12px 12px 0 0}.section-preview-modal-header h2{margin:0;display:flex;align-items:center;gap:8px;font-size:1.25rem;font-weight:600}.section-preview-modal-header h2 svg{flex-shrink:0;color:var(--text-muted)}.section-preview-modal-close{background:var(--interactive-hover);border:1px solid var(--border-default);color:var(--text-secondary);font-size:1.5rem;width:36px;height:36px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s}.section-preview-modal-close:hover{background:var(--interactive-active);color:var(--text-primary);transform:rotate(90deg)}.section-preview-modal-body{flex:1;overflow-y:auto;padding:2rem;background:var(--surface-secondary)}.section-preview-content{background:var(--surface-primary);padding:1.5rem;border-radius:8px;border:1px solid var(--border-default);white-space:pre-wrap;word-wrap:break-word;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;line-height:1.7;color:var(--text-primary);font-size:.95rem}.section-preview-content.formatted-content{white-space:normal}.section-preview-content.formatted-content h1,.section-preview-content.formatted-content h2,.section-preview-content.formatted-content h3{margin:1em 0 .5em;color:var(--text-primary)}.section-preview-content.formatted-content h2{font-size:1.2rem;border-bottom:1px solid var(--border-default);padding-bottom:.3em}.section-preview-content.formatted-content h3{font-size:1.05rem}.section-preview-content.formatted-content p{margin:.5em 0}.section-preview-content.formatted-content blockquote{margin:.75em 0;padding:.5em 1em;border-left:3px solid var(--color-primary-500);background:var(--surface-secondary);color:var(--text-secondary);border-radius:0 6px 6px 0}.section-preview-content.formatted-content a{color:var(--color-primary-600);text-decoration:underline}.section-preview-content.formatted-content a:hover{color:var(--color-primary-700)}.section-preview-content.formatted-content ul,.section-preview-content.formatted-content ol{margin:.5em 0;padding-left:1.5em}.section-preview-content.formatted-content strong{color:var(--text-primary)}.section-preview-content.formatted-content hr{margin:1em 0;border:none;border-top:1px solid var(--border-default)}.section-preview-modal-footer{display:flex;gap:.75rem;padding:1.5rem;border-top:1px solid var(--border-default);background:var(--surface-primary);border-radius:0 0 12px 12px;flex-wrap:wrap}.section-preview-btn{padding:.625rem 1.25rem;border:1px solid var(--border-strong);border-radius:var(--radius-md);background:var(--surface-primary);color:var(--text-secondary);font-size:.9rem;font-weight:var(--font-weight-medium);cursor:pointer;transition:background var(--transition-fast),border-color var(--transition-fast),color var(--transition-fast);display:flex;align-items:center;gap:.5rem;text-decoration:none}.section-preview-btn:hover{background:var(--interactive-hover);border-color:var(--text-muted);color:var(--text-primary);text-decoration:none}.section-preview-btn-copy{background:var(--color-primary-600);border-color:var(--color-primary-600);color:var(--text-on-primary)}.section-preview-btn-copy:hover{background:var(--color-primary-700);border-color:var(--color-primary-700);color:var(--text-on-primary)}.section-preview-btn-close{margin-left:auto;background:transparent;border-color:transparent}.section-preview-btn-close:hover{background:var(--interactive-hover);border-color:transparent}@media (max-width: 768px){.section-preview-modal-content{width:95%;max-height:90vh}.section-preview-modal-header h2{font-size:1rem}.section-preview-modal-body{padding:1rem}.section-preview-modal-footer{padding:1rem;gap:.5rem}.section-preview-btn{padding:.5rem 1rem;font-size:.85rem;flex:1;min-width:120px;justify-content:center}.section-preview-btn-close{margin-left:0;width:100%}}.chat-header{display:flex;align-items:center;justify-content:space-between;height:52px;padding:0 var(--space-md);background:var(--surface-primary);border-bottom:1px solid var(--border-default);flex-shrink:0;gap:var(--space-md)}.chat-header-left{display:flex;align-items:center;gap:var(--space-sm);min-width:0;flex-shrink:1}.chat-header-mark{width:26px;height:26px;flex-shrink:0;display:grid;place-items:center;border-radius:var(--radius-sm);background:var(--color-primary-600);color:var(--text-on-primary);font-family:var(--font-family-heading);font-size:14px;font-weight:var(--font-weight-semibold);line-height:1}.chat-header-brand{font-family:var(--font-family-heading);font-size:16px;font-weight:var(--font-weight-semibold);color:var(--text-primary);white-space:nowrap;letter-spacing:-.01em}.chat-header-separator{color:var(--border-strong);font-size:14px}.chat-header-agent-name{font-size:var(--font-size-body);font-weight:var(--font-weight-medium);color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.chat-header-center{display:flex;align-items:center;justify-content:center;flex-shrink:0}.nav-segmented{display:grid;grid-auto-flow:column;background:var(--surface-tertiary);border-radius:calc(var(--radius-md) + 2px);padding:3px;gap:2px}.nav-seg-btn{padding:6px 12px;font-size:13px;font-weight:var(--font-weight-medium);border:none;border-radius:var(--radius-md);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast),box-shadow var(--transition-fast);background:transparent;color:var(--text-muted);white-space:nowrap;text-align:center}.nav-seg-btn.active{background:var(--surface-primary);color:var(--text-primary);box-shadow:var(--shadow-sm)}[data-theme=dark] .nav-seg-btn.active{background:var(--interactive-active)}.nav-seg-btn:not(.active):hover:not(:disabled){color:var(--text-primary)}.nav-seg-btn:disabled{cursor:not-allowed;opacity:.5}.nav-new-badge{display:inline-block;margin-left:6px;font-size:9px;font-weight:var(--font-weight-semibold);letter-spacing:.06em;padding:2px 5px;border-radius:var(--radius-sm);background:var(--color-primary-100);color:var(--color-primary-600);vertical-align:1px;text-transform:uppercase}.chat-header-right{display:flex;align-items:center;gap:2px;flex-shrink:0}.header-icon-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--radius-md);border:none;background:transparent;color:var(--text-muted);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast);text-decoration:none;padding:0}.header-icon-btn:hover:not(:disabled){background:var(--interactive-hover);color:var(--text-primary)}.header-icon-btn:disabled{opacity:.35;cursor:not-allowed}.header-user-btn{margin-left:var(--space-sm);border-radius:var(--radius-full);background:var(--color-primary-100);color:var(--color-primary-600)}.header-user-btn:hover:not(:disabled){background:var(--color-primary-200);color:var(--color-primary-700)}@media (max-width: 768px){.chat-header{height:auto;flex-wrap:wrap;padding:6px var(--space-sm) 0;row-gap:6px;column-gap:var(--space-sm)}.chat-header-left{flex:1 1 0}.chat-header-brand,.chat-header-separator{display:none}.chat-header-agent-name{max-width:none}.chat-header-center{order:3;flex:1 1 100%;min-width:0;justify-content:flex-start;overflow-x:auto;scrollbar-width:none;padding-bottom:6px}.chat-header-center::-webkit-scrollbar{display:none}.nav-seg-btn{padding:8px 12px;font-size:13px}.header-icon-btn{width:36px;height:36px}.header-user-btn{margin-left:2px}}@media (max-width: 400px){.chat-header-right{gap:0}.header-icon-btn{width:34px;height:34px}}.conversation-skeleton{padding:var(--space-md);border-bottom:1px solid var(--color-neutral-200);cursor:default;background:var(--surface-primary)}.skeleton-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-sm)}.skeleton-title{height:18px;width:70%;background:linear-gradient(90deg,var(--color-neutral-200) 25%,var(--color-neutral-100) 50%,var(--color-neutral-200) 75%);background-size:200% 100%;border-radius:var(--radius-sm);animation:skeleton-loading 1.5s ease-in-out infinite}.skeleton-date{height:14px;width:60px;background:linear-gradient(90deg,var(--color-neutral-200) 25%,var(--color-neutral-100) 50%,var(--color-neutral-200) 75%);background-size:200% 100%;border-radius:var(--radius-sm);animation:skeleton-loading 1.5s ease-in-out infinite;animation-delay:.1s}.skeleton-preview{height:14px;width:100%;background:linear-gradient(90deg,var(--color-neutral-200) 25%,var(--color-neutral-100) 50%,var(--color-neutral-200) 75%);background-size:200% 100%;border-radius:var(--radius-sm);margin-bottom:var(--space-xs);animation:skeleton-loading 1.5s ease-in-out infinite;animation-delay:.2s}.skeleton-preview-short{height:14px;width:80%;background:linear-gradient(90deg,var(--color-neutral-200) 25%,var(--color-neutral-100) 50%,var(--color-neutral-200) 75%);background-size:200% 100%;border-radius:var(--radius-sm);animation:skeleton-loading 1.5s ease-in-out infinite;animation-delay:.3s}@keyframes skeleton-loading{0%{background-position:200% 0}to{background-position:-200% 0}}.notes-panel{display:flex;flex-direction:column;height:100%;overflow:hidden}.notes-panel-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:.5rem;border-bottom:1px solid var(--border-default);background-color:var(--surface-secondary)}.notes-header-actions{display:flex;gap:.5rem;align-items:center}.notes-panel-header h4{margin:0;display:flex;align-items:center;gap:6px;font-size:.875rem;font-weight:600;color:var(--text-primary)}.btn-new-note{width:28px;height:28px;border:none;border-radius:50%;background:var(--color-primary-600);color:var(--text-on-primary);font-size:1.2rem;font-weight:300;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;line-height:1;padding:0}.btn-new-note:hover{background:var(--color-primary-700);transform:scale(1.1)}.notes-grid{flex:1;overflow-y:auto;padding:12px;display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px;align-content:start;transition:background-color .2s}.notes-grid.drag-over{background-color:var(--color-primary-100);outline:2px dashed var(--color-primary-600);outline-offset:-4px}.notes-empty{grid-column:1 / -1;text-align:center;padding:40px 20px;color:var(--text-muted)}.notes-empty p{margin:8px 0}.notes-empty-hint{font-size:.75rem;color:var(--text-disabled)}.note-card{background:var(--surface-note);border-radius:8px;padding:12px;box-shadow:0 2px 4px #0000001a;min-height:120px;display:flex;flex-direction:column;position:relative;transition:transform .2s,box-shadow .2s;cursor:default}.note-card:hover{transform:translateY(-2px);box-shadow:0 4px 8px #00000026}.note-card.drag-over{outline:3px solid var(--color-primary-600);outline-offset:2px;box-shadow:0 6px 12px #0284c74d;transform:scale(1.02)}.note-actions{display:flex;gap:4px;position:absolute;top:8px;right:8px;opacity:0;transition:opacity .2s}.note-card:hover .note-actions{opacity:1}.btn-info{background:var(--color-neutral-500);color:#fff;border:none;border-radius:50%;width:26px;height:26px;font-size:.9rem;cursor:pointer;transition:all .2s;display:flex;align-items:center;justify-content:center;padding:0;line-height:1}.btn-info:hover{background:var(--color-neutral-600);transform:scale(1.1)}.note-action-btn{background:#fffc;border:none;border-radius:4px;width:24px;height:24px;font-size:.875rem;cursor:pointer;transition:all .2s;display:flex;align-items:center;justify-content:center;padding:0}.note-action-btn:hover{background:var(--surface-primary);transform:scale(1.1)}.note-content{flex:1;font-size:.8rem;line-height:1.5;color:var(--text-primary);white-space:pre-wrap;word-break:break-word;overflow-y:auto;margin-top:4px;padding-right:8px}.note-timestamp{margin-top:8px;font-size:.7rem;color:var(--text-muted);text-align:right}.note-editor{display:flex;flex-direction:column;gap:8px;height:100%}.new-note-editor{background:var(--surface-note);border-radius:8px;padding:12px;margin:12px;box-shadow:0 2px 4px #0000001a}.note-textarea{flex:1;width:100%;padding:8px;border:1px solid var(--border-strong);border-radius:4px;font-size:.8rem;font-family:inherit;resize:vertical;background:var(--surface-primary);min-height:80px}.note-textarea:focus{outline:none;border-color:var(--color-primary-600);box-shadow:0 0 0 2px #0284c71a}.note-editor-actions{display:flex;gap:8px;justify-content:flex-end}.btn-save,.btn-cancel{padding:6px 12px;border:none;border-radius:4px;font-size:.75rem;font-weight:500;cursor:pointer;transition:all .2s}.btn-save{background:var(--color-primary-600);color:var(--text-on-primary)}.btn-save:hover{background:var(--color-primary-700)}.btn-cancel{background:var(--surface-tertiary);color:var(--text-tertiary)}.btn-cancel:hover{background:var(--border-strong)}.drop-zone-placeholder{background:var(--surface-tertiary);border:2px dashed var(--border-strong);border-radius:8px;min-height:120px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;transition:all .2s;cursor:pointer}.drop-zone-placeholder:hover{background:var(--color-primary-100);border-color:var(--color-primary-600)}.notes-grid.drag-over .drop-zone-placeholder{background:var(--color-primary-200);border-color:var(--color-primary-600);border-width:3px;transform:scale(1.02)}.drop-zone-icon{font-size:2rem;color:var(--text-muted);transition:color .2s}.drop-zone-placeholder:hover .drop-zone-icon,.notes-grid.drag-over .drop-zone-icon{color:var(--color-primary-600)}.drop-zone-text{font-size:.75rem;color:var(--text-muted);text-align:center;transition:color .2s}.drop-zone-placeholder:hover .drop-zone-text,.notes-grid.drag-over .drop-zone-text{color:var(--color-primary-700)}.append-confirm-overlay{position:fixed;inset:0;background:var(--surface-overlay);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease-out}.append-confirm-modal{background:var(--surface-elevated);border-radius:12px;padding:24px;max-width:400px;width:90%;box-shadow:0 10px 25px #0000004d;animation:slideUp .3s ease-out}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.append-confirm-title{margin:0 0 16px;font-size:1rem;font-weight:600;color:var(--text-primary);text-align:center}.append-confirm-preview{background:var(--surface-secondary);border:1px solid var(--border-default);border-radius:6px;padding:12px;margin-bottom:20px;font-size:.8rem;color:var(--text-tertiary);line-height:1.5;max-height:120px;overflow-y:auto}.append-confirm-actions{display:flex;gap:12px}.btn-confirm-yes,.btn-confirm-no{flex:1;padding:10px 16px;border:none;border-radius:6px;font-size:.875rem;font-weight:600;cursor:pointer;transition:all .2s;display:flex;align-items:center;justify-content:center;gap:6px}.btn-confirm-yes{background:var(--color-primary-600);color:var(--text-on-primary)}.btn-confirm-yes:hover{background:var(--color-primary-700);transform:translateY(-1px);box-shadow:0 4px 8px #0284c74d}.btn-confirm-no{background:var(--surface-tertiary);color:var(--text-tertiary)}.btn-confirm-no:hover{background:var(--border-strong)}.notes-info-overlay{position:fixed;inset:0;background:var(--surface-overlay);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease-in}.notes-info-modal{background:var(--surface-elevated);border-radius:12px;border:1px solid var(--border-default);padding:2rem;max-width:600px;width:90%;max-height:80vh;overflow-y:auto;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;animation:slideUp .3s ease-out;position:relative}.notes-info-close{position:absolute;top:1rem;right:1rem;background:transparent;border:none;font-size:1.5rem;cursor:pointer;color:var(--text-muted);transition:color .2s;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:4px}.notes-info-close:hover{color:var(--text-primary);background:var(--surface-tertiary)}.notes-info-modal h3{margin:0 0 1.5rem;display:flex;align-items:center;gap:.5rem;color:var(--text-primary);font-size:1.5rem;font-weight:600}.notes-info-content{display:flex;flex-direction:column;gap:1.5rem}.notes-info-item{display:flex;gap:1rem;align-items:flex-start;padding:1rem;background:var(--surface-secondary);border-radius:8px;border:1px solid var(--border-default);transition:all .2s}.notes-info-item:hover{background:var(--surface-primary);border-color:var(--border-strong);box-shadow:0 2px 4px #0000000d}.notes-info-icon{flex-shrink:0;width:48px;height:48px;display:flex;align-items:center;justify-content:center;background:var(--surface-primary);color:var(--color-primary-600);border-radius:8px;border:1px solid var(--border-default)}.notes-info-item strong{display:block;color:var(--text-primary);margin-bottom:.5rem;font-size:1.1rem;font-weight:600}.notes-info-item p{margin:0;color:var(--text-muted);font-size:.95rem;line-height:1.6}.notes-tooltip{position:absolute;bottom:100%;left:50%;transform:translate(-50%) translateY(-8px);background:var(--surface-inverse);color:#fff;padding:.5rem 1rem;border-radius:6px;font-size:.85rem;white-space:nowrap;pointer-events:none;z-index:100;animation:fadeIn .2s ease-in;box-shadow:0 4px 6px -1px #0000001a}.notes-tooltip:after{content:"";position:absolute;top:100%;left:50%;transform:translate(-50%);border:6px solid transparent;border-top-color:var(--surface-inverse)}.note-card,.drop-zone-placeholder{position:relative}@media (max-width: 1400px){.notes-grid{grid-template-columns:1fr}}.notes-edit-overlay{position:fixed!important;inset:0!important;background:var(--surface-overlay);display:flex!important;align-items:center!important;justify-content:center!important;z-index:1001!important;animation:fadeIn .2s ease-in}.notes-edit-modal{background:var(--surface-elevated);border-radius:12px;border:1px solid var(--border-default);padding:2rem;min-width:500px;max-width:700px;width:90%;max-height:85vh;display:flex;flex-direction:column;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;animation:slideUp .3s ease-out;position:relative}.notes-edit-close{position:absolute;top:1rem;right:1rem;background:transparent;border:none;font-size:1.5rem;cursor:pointer;color:var(--text-muted);transition:color .2s;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:4px;z-index:10}.notes-edit-close:hover{color:var(--text-primary);background:var(--surface-tertiary)}.notes-edit-modal h3{margin:0 0 1.5rem;display:flex;align-items:center;gap:.5rem;color:var(--text-primary);font-size:1.5rem;font-weight:600}.notes-edit-content{display:flex;flex-direction:column;gap:1.5rem;flex:1;min-height:0}.notes-edit-textarea{flex:1;width:100%;padding:1rem;border:1px solid var(--border-strong);border-radius:8px;font-size:1rem;font-family:inherit;resize:none;background:var(--surface-secondary);min-height:300px;line-height:1.6;color:var(--text-primary);overflow-y:auto}.notes-edit-textarea:focus{outline:none;border-color:var(--color-primary-600);background:var(--surface-primary);box-shadow:0 0 0 3px #0284c71a}.notes-edit-textarea::-webkit-scrollbar{width:14px}.notes-edit-textarea::-webkit-scrollbar-track{background:var(--surface-tertiary);border-radius:4px}.notes-edit-textarea::-webkit-scrollbar-thumb{background:var(--color-primary-600);border-radius:6px;border:3px solid var(--surface-tertiary);min-height:40px}.notes-edit-textarea::-webkit-scrollbar-thumb:hover{background:var(--color-primary-700)}.notes-edit-textarea::-webkit-scrollbar-thumb:active{background:var(--color-primary-800)}.notes-edit-textarea{scrollbar-width:thin;scrollbar-color:var(--color-primary-600) var(--surface-tertiary)}.notes-edit-actions{display:flex;gap:1rem;justify-content:flex-end}.btn-edit-cancel,.btn-edit-save{padding:.75rem 1.5rem;border:none;border-radius:6px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-edit-cancel{background:var(--surface-tertiary);color:var(--text-tertiary)}.btn-edit-cancel:hover{background:var(--border-strong)}.btn-edit-save{background:var(--color-primary-600);color:var(--text-on-primary)}.btn-edit-save:hover{background:var(--color-primary-700);transform:translateY(-1px);box-shadow:0 4px 8px #0284c74d}@media (max-width: 768px){.notes-info-modal{max-width:95%;padding:1.5rem}.notes-info-modal h3{font-size:1.25rem}.notes-info-icon{font-size:1.5rem;width:40px;height:40px}.notes-info-item strong{font-size:1rem}.notes-info-item p{font-size:.875rem}.notes-edit-modal{min-width:auto;max-width:95%;width:95%;padding:1.5rem;max-height:90vh}.notes-edit-modal 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